References to “you” and “your” shall be deemed references to persons placing an order via the gaamaa.com website. These terms of service also cover our emails, newsletters, Twitter, Facebook, and other associated promotional activities.
Orders
When you place an order with us, it will be deemed that you have read, understood and agreed to these terms of service. If you are unhappy with any part of these terms of service, contact our Customer Service team before placing an order by emailing team@gaamaa.com.
By placing an order through our website, you are offering Gaamaa Limited to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is necessary to process your order and provide you with delivery tracking updates.
After placing an order online, we will confirm that your order has been received, but this is not confirmation that your offer to buy the items has been accepted. Our contract to sell our products will only exist once an order has been accepted, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons: if the product you ordered is out of stock, we are unable to authorise your payment, we identify a product description or pricing error, delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, our Customer Services team will contact you by email. Please check all items on receipt as faulty or damaged within eight working days of receiving the parcel.
Gaamaa Limited reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the gaamaa.com website.
You will be added to our email list when placing an order. Please inform our Customer Services team is you wish us to remove your details. You can remove yourself from the email list by amending your email preferences via the link at the bottom of each email.
Website Product Pricing and Descriptions
Every product bought is sold subject to its description, which outlines any other specific conditions related to that product, including, without restriction, terms of service regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate when entered into our system or printed. While we endeavour to keep the website as up-to-date and accurate as possible, there may be rare occasions when the information (including product descriptions) may need to be more accurate when an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or the results arising from the use of such information.
Please note that we can only confirm the price of a product once your order is accepted in line with our order acceptance conditions.
Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor’s representation of any colour will be completely accurate.
Faulty Goods
Goods are faulty if received damaged or where a manufacturing fault occurs within 30 days of purchase; however, this does not include normal wear and tear results.
Contract Cancellation
If you are not happy with the products you have chosen and received, you are entitled to cancel this contract under the Distance Selling Regulations, provided you exercise your right at most eight working days after the day on which you receive the products.
We pride ourselves on our commitment to the highest levels of customer service. After this period, we will consider every case, subject to the circumstances.
Returns Policy and Making Returns
If a parcel arrives damaged or faulty, please contact our Customer Services team at team@gaamaa.com to arrange a repair, replacement or refund.
If you wish to return an item, we need to receive it back within thirty days of receipt for a refund. Please return the items where possible with their original packaging. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.
Except for faulty and damaged goods, we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
Please note that earrings, once worn, are non-refundable due to reasons of hygiene and safety.
Returning Items
Please see above for information on our Returns Policy. Except for faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Promotions and Discount Codes
Please note that you can only use a promotional offer once, not redeemed retrospectively or exchanged for cash. All products are subject to availability, and offers may be withdrawn at any time.
Disclaimer and Limitations of Liability
Gaamaa Limited does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any fraudulent misrepresentation.
To the utmost extent allowed by law and save as provided above, neither Gaamaa Limited nor any linked company shall be liable to you because of any representation, implied condition, guarantee, or other terms, or any duty at common law or under the express terms of the contract, or in negligence (whether on the part of Gaamaa Limited or any of its employees, agents, or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the gaamaa.com website, the supply of the products or their use of resale by you.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Gaamaa Limited does not give any warranty to its completeness or correctness and cannot be held responsible for any omissions, errors or any resulting implications from the use of this information.
Gaamaa Limited make all reasonable effort to ensure reliable and fast service but cannot guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss or corruption of any material in transit or loss or corruption of material or data when downloaded onto computer systems.
In addition, Gaamaa Limited cannot be held responsible or liable for your use of any websites that are accessible from this website, as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Gaamaa Limited.
Privacy
Our Privacy Policy can be found on our Security and Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this website, you confirm that you have read, understood and agree to this privacy policy. You should not use this website if you disagree with this privacy policy.
Copyright and Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Gaamaa Limited or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of the content available on gaamaa.com is forbidden, except for copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Gaamaa Limited or for non-commercial purposes.
The total liability of Gaamaa Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Gaamaa Limited will not be liable to you or be deemed to be in breach of these terms of service or any other contract with you because of any delay in performing, or any failure to perform, any of its obligations concerning the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
No person not a party to these terms of service shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these terms of service are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court. Doing so does not affect your non-excludable statutory rights.
Company Information
Registered Office: Gaamaa Limited, 5A Bedgebury Business Park, Bedgebury Road, Goudhurst, CRANBROOK TN17 2QZ
Registered in England and Wales No 07370940
VAT Number: 127 7263 08
